Frequently Asked Questions
Using the Service
What documents can I scan?▼
Receipts, invoices, bank statements, business cards, book pages, handwritten notes, and any image containing tables.
How accurate is the AI extraction?▼
Our AI achieves 90-98% accuracy depending on document quality. You can always edit the results before exporting.
Can I scan multiple pages at once?▼
Yes, you can upload up to 10 files at a time. Each file uses 1 credit.
What export formats are available?▼
Excel (.xlsx), CSV, PDF (for books), vCard (for business cards), and plain text.
Can I edit the extracted data?▼
Yes, you can review and edit all extracted data before exporting.
Credits
How do credits work?▼
Each document scan uses 1 credit. Follow-up questions also use 1 credit each.
Do credits expire?▼
No, your credits never expire.
Can I get a refund?▼
Credits are non-refundable once purchased. Please use the free credits to try the service first.
How do I check my credit balance?▼
Your credit balance is shown in the top right corner of every page.
Privacy & Security
Do I need to create an account?▼
No. You can use tidy.cafe without any registration.
Are my documents stored on your servers?▼
No. Documents are processed in real-time and immediately deleted.
Is my data secure?▼
Yes. All data is encrypted in transit. We use industry-standard security practices.
Technical
What file formats are supported?▼
JPG, PNG, and PDF files are supported.
Why is processing taking long?▼
Processing typically takes 5-15 seconds. Large or complex documents may take longer.
The extraction result is wrong. What can I do?▼
You can edit the results directly. For best results, ensure documents are clear and well-lit.